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End-User HelpDesk Service |
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As an extension to your IT resource, this is a quick and convenient assistance to help your end-users with daily PC & Printer problems. You can contact us through phone, fax or email. Managed by experienced IT specialists, we aim to provide prompt remote support to minimize your downtime. We will track all activities and provide speedy resolution over the phone, within 30 minutes.
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On-Site Desktop Service |
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For problems that are complex and cannot be resolved by the Helpdesk Service, we will schedule a service technician or senior engineer to arrive on-site within 4-hours response. Our Engineers & Technicians are all qualified to perform these activities:-
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| Desktop Technician |
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Senior Engineers |
• PC Installation |
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• Server Support |
| • Software installation & configuration |
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• Network configuration |
| • Basic Troubleshooting on Operating
System, Office Application & Networking |
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• Backup configuration |
| • Email system configuration |
| • Printer troubleshooting and support |
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• Server Operating System |
| • Other Hardware installation |
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• Application Server |
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Hardware Maintenance Service |
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PC Maintenance Service is available for most IBM compatible machines. Lasercare's certified technicians will resolve your hardware or software issues quickly and efficiently. From purchase and installation of your hardware devices, to upgrades software installations, to troubleshooting hardware and software related issues, our PC-CARE service will help you achieve your goals through the effective use of technology. |
